T H E   T E A M

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Mark Hellmann Regouby | Founder & President

After years of working with one of the top Great Lakes cruise lines, Mark founded GreatLakesCruises.com to help bring notice of these cruises to everyone. Mark led an illustrious career in product development before striking out on his own as a tour operator. Despite having traveled all over the world, he’s passionate about showcasing this specific region of North America for its natural beauty, history, and wealth of experiences.

Susan James | Cruise Expert

As one of our Great Lakes Cruise Experts, Susan brings over 35 years of travel agent experience. She's shared the world’s best cruises, vacations, and experiences with her clients, showcasing destinations all over the world. Though her favorite Great Lakes destinations are split between the Thousand Islands and Toronto, Susan absolutely loves Italy. If she ever won the lottery, she’d immediately be living on the Amalfi Coast!

Joe Casey | Business & Operations Manager

Joe brings an adventurous spirit and a global business perspective to his role as Business and Operations Manager at GreatLakesCruises.com. Originally from Boston, his background spans economics studies in Pamplona, graduate business work in Madrid, hands-on operations in New York City, and strategic consulting for private equity firms. Now back in Boston, Joe is drawn to the Great Lakes for the same reason he’s always loved great cities on the water -- places where industry, history, and exploration meet. Joe's favorite Great Lakes destination is Chicago, Illinois .

Brayden Bailey | Director of Web & IT

Behind the scenes, Brayden helps shape how travelers experience GreatLakesCruises.com by leading the web and IT systems that bring our journeys, stories, and itineraries to life online. With a background in marketing and a deep appreciation for travel and design, he’s focused on building a digital experience that feels as thoughtful and seamless as the cruises themselves. Living in an urban environment but always drawn to wide-open spaces, his favorite Great Lakes destination is Thunder Bay, Ontario, a vibrant lakeside city set against the massive-scaled beauty of Canadian wilderness.

Rachel Freel | Operations & Sales Coordinator

Rachel brings curiosity, creativity, and a love of discovery to her role as Operations Specialist at GreatLakesCruises.com. Raised in Anderson and a graduate of Lander University, her background in marketing and management naturally led her to work that blends organization with storytelling. Whether she’s creating content or exploring new experiences, Rachel is drawn to the Great Lakes for the same reason she loves adventure: every place has a story. Rachel's favorite Great Lakes cruise destination is Mackinac Island, Michigan.

WHY US?

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Expertise

We learned the hospitality profession in Europe, hosting clients at some of the world's most premiere events.  We have hosted over 15,000 guests and have loved introducing them all to new sights, sounds and experiences.

Service

We take trust very seriously.  If you entrust us with your holiday, it needs to be right. Our focus on customer care has earned us the Trip Advisor Certificate of Excellence three times, along with accolades from many other industry groups.

Credibility

We are consistently the highest-rated supplier in every market that we operate in. We are a USA-based corporation with an A+ rating from the Better Business Bureau, a 9.3 out of 10 on TrustPilot.