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Hapag-Lloyd - Health and Safety Covid-19 Operating Protocol

Kindly note that in accordance with the German authorities, Hapag-Lloyd Cruises has agreed to only welcome guests who are resident in Germany, Austria and Switzerland at this time. Thanks to the positive developments with regard to containing COVID-19 in these countries and the comparatively short distances to the departure point, it is assumed that the risk of infection from people resident in these countries is similarly low.

The Highest Hygiene Standards
The protection and health of guests and crew always have top priority for Hapag-Lloyd Cruises. Together with experts and the relevant authorities, we have developed a safety and prevention concept for the resumption of cruise operations. This concept is the basis of the following ten-point plan, the measures of which will enable a safe and comfortable cruise on board and meet the highest hygiene standards with regard to COVID-19. In addition to organisation, capacity planning and hygiene measures, the plan also includes in-depth training for the crew on board.​

Boarding
All passengers boarding the ship must provide a completed health questionnaire on embarkation, and undergo a health check. If anything out of the ordinary is found, the medical team will conduct a PCR test in the terminal, which will then be immediately analysed by a laboratory. The guests and crew will also undergo mandatory screening with thermal imaging cameras before boarding. A great deal of attention and time will be devoted to this procedure, so boarding will be performed in groups. The required minimum distance will also need to be observed during boarding.

Distancing Rule
Restarting with around 40% less guests enables even more space in public areas. Everyone on board must maintain a distance of 1.5 m (4.9 ft) from others in the public areas of the ship, including the restaurants and fitness rooms.

Crew
The crew will undergo a period of isolation and will undergo PCR test. In addition, they will have their temperature checked by the medical team each day before they begin their shift. Crew members will wear face masks.

Air Conditioning
The modern air conditioning systems on board guarantee that the cabins (for guests and crew) and the public areas are supplied with a 100 percent fresh supply of air. The fresh air is cleaned through a filter. Extracted air is diverted directly outside without being mixed.

Restaurants
The number of tables in the restaurants will be reduced, and guests will be seated with a minimum distance of 1.5 m between tables. This means that the number of guests in the restaurant will be limited. The opening times of the restaurants and other services will be extended to allow all guests sufficient space and time to dine.

Plenty of variety, more service, no self-service
Keeping the number of staff members at the usual high levels, while significantly reducing passenger numbers, means more individual service and more resources for implementing the hygiene measures. We will still have great gastronomic variety in the restaurants and at the buffets. There will be no self-service in the restaurants, at the buffets, or in the bars.

Entertainment and activities
Sport and entertainment events will have fewer participants and will not involve close physical contact. Visitors to the spa area and hairdresser will be governed by the latest regulations from the Hamburg authorities.

State-of-the-art hygiene technology
The ships are equipped with thermal body cameras and also a laboratory. The number of disinfectant dispensers on board will be significantly increased so that guests and staff can disinfect their hands at all key contact points, for example at gangways, at all places where food and drinks are available, and in fitness and lobby areas.  Each guest on board will also be given a care set with face masks – also known as surgical masks – which must be worn on board at any time when maintaining the minimum distance is difficult (in the lift, during embarkation and disembarkation, shopping in the boutique, etc.). The masks from the care set are a preventive measure and meet the relevant legal regulations.

Intensive cleaning of public areas and cabins/suites
Our fleet has the high OPP Level 3, for hygiene standards. This includes cleaning of frequently touched surfaces every 30 minutes. All cabins and suites will be cleaned with special cleaning agents that also eliminate potential COVID-19 viruses before the arrival of new guests. Cabins will be cleaned three times a day. Particular attention will be paid to surfaces in the bathroom, the bedside tables and everyday devices, such as the television remote control.

Public Health Responsible und expanded medical team
Health staff on board will be responsible for implementing all the new measures. Hapag-Lloyd Cruises will provide in-depth training on the new prevention and hygiene measures for the crew on board. In addition, a Public Health Specialist will be appointed for this purpose on each ship.
Update 7/26/20 - LLS

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  • Cruise the Great Lakes
    • Lake Erie Cruises
    • Lake Huron Cruises
    • Lake Michigan Cruises
    • Lake Superior Cruises
    • Lake Ontario Cruises
    • St. Lawrence Seaway Cruises
    • New England Cruises
    • Great Lakes Attractions
  • Great Lakes Cruise Lines
    • Victory Cruise Lines
    • Pearl Seas Cruises
    • Ponant Explorers Cruises
    • Viking Expedition Cruises
    • St. Lawrence Cruise Lines
    • Tauck Cruises
    • Windstar Cruises
    • Other Lines >
      • Seabourn Cruises
      • Silversea Cruises
      • Hapag-Lloyd Cruises
  • Cruise Itineraries
    • Great Lakes Cruise Itineraries >
      • Pearl Seas Itineraries >
        • Pearl Seas 16 Day - Great Lakes and St. Lawerence Seaway Cruise (2025 - 2026)
        • Pearl Seas 15 Day - Great Lakes Explorer Cruise (2025 - 2026)
        • Pearl Seas 12 Day - Great Lakes & Georgian Bay (2025 - 2026)
        • Pearl Seas 8 Day - Great Lakes Cruise (2025 - 2026)
      • Ponant Itineraries >
        • Ponant 11 Day - Lake Superior - A Life Size Expedition
        • Ponant 10 Day - Heart of the American Great Lakes (2025-2026)
        • Ponant 8 Day - Voyage Along the Great Lakes with Smithsonian Journeys (2025-2026)
      • Victory Cruise Lines
      • Viking Itineraries >
        • Viking 15 Day - Great Lakes Collection Cruise (2025-2026)
        • Viking 8 Day - Great Lakes Explorer Cruise (2025-2026)
        • Viking 8 Day - Niagara & the Great Lakes Cruise (2025-2026)
        • Viking 8 Day - Undiscovered Great Lakes Cruise (2025-2026)
  • Engage an Expert
  • Great Lakes Cruise Ships
    • Pearl Seas | Pearl Mist
    • Ponant | Explorers Cruise Ships
    • Victory | Victory I and Victory II
    • Viking | Expedition Cruise Ships
  • Destinations
    • Illinois Cruises >
      • Chicago IL Cruises
    • Maine Cruises >
      • Bar Harbor Maine Cruises
      • Portland ME Cruises
    • Canadian Maritime Cruises >
      • Charlottetown PEI Cruises
      • Halifax Nova Scotia Cruises
    • Massachusetts Cruises >
      • Boston MA Cruises
    • Michigan Cruises >
      • Detroit MI Cruises
      • Holland MI Cruises
      • Houghton MI Cruises
      • Mackinac Island MI Cruises
      • Marquette MI Cruises
      • Muskegon MI Cruises
      • Sault Sainte Marie MI Cruises
    • Minnesota Cruises >
      • Duluth MN Cruises
    • New York Cruises >
      • Alexandria Bay NY Cruises
      • Amsterdam NY Cruises
      • Buffalo NY Cruises
      • Clayton NY Cruises
      • Kingston NY Cruises
      • Niagara Falls NY Cruises
      • Oswego NY Cruises
      • Sylvan Beach NY Cruises
    • Ohio Cruises >
      • Cleveland OH Cruises
    • Ontario Cruises >
      • Little Current ON Cruises
      • Midland, ON Cruises
      • Niagara Falls ON Cruises
      • Niagara on the Lake ON Cruises
      • Parry Sound ON Cruises
      • Sault Sainte Marie ON Cruises
      • Thunder Bay ON Cruises
      • Toronto ON Cruises
    • Quebec Cruises >
      • Gaspé QC Cruises
      • Montreal QC Cruises
      • Quebec City QC Cruises
      • Tadoussac, Quebec
    • Thousand Island Cruises
    • Wisconsin Cruises >
      • Apostle Islands WI Cruises
      • Green Bay WI Cruises
      • Milwaukee WI Cruises
      • Sturgeon Bay WI Cruises
    • Great Lakes Highlights >
      • Great Lakes Lighthouses
      • Great Lakes Locks and Canals
      • Majestic Skylines
      • Natural Wonders
      • Native American Cultures of the Great Lakes Region
      • Great Lakes Sporting Arms
      • Great Lakes Cruising Coalition
      • Great Lakes Gardeners
      • Great Lakes Trolling Flies
      • Great Lakes Video
  • Great Lakes Cruises Library
    • Great Lakes Literary History
    • Great Lakes Book
  • Great Lakes Cruise News
  • Contact