Hapag-LLoyd Cruises - Terms and Conditions
Each Guest Traveling will be required to complete a Booking information Form prior to the release of any cruise documents.
Shore activities
The shore activities shown in the cruise programme and marked with * are intended as a list of possibilities. They are not included in the cruise price and can be booked in advance. You will receive a binding survey of the English shore activities approximately three months prior to departure.
Cruise information/travel documents
Approximately three months before the start of your cruise, you will receive travel information about your cruise as well as an overview of the shore activities programme with prices. Your travel documents
will be sent to you about four weeks prior to the start of the cruise, upon receipt of the final payment.
Guaranteed Cabin
When a Guaranteed Cabin of Category 0 is booked, accommodation will be provided in an outside cabin/double occupancy (limited allotment). Cabins will be assigned shortly before the beginning of the cruise. If you book a combination of several cruises in a Guaranteed Cabin we cannot guarantee that you will be accommodated in the same cabin throughout your whole stay. Your cabin number will be sent to you along with the travel documents. Please note that no combination discount is applied to Category 0.
Payment
The cruise price must be paid by means of a direct transfer to Hapag-Lloyd Cruises. Payment of the cruise price to your travel agency will not settle your payment obligation. Upon the conclusion of contract – that is, when you receive the written booking confirmation – a deposit of 20 % of the cruise price per passenger will be payable. The passenger will receive a refund security certificate before paying the deposit (see clause 16 of the Terms and Conditions
of Travel). The rest of the cruise price will be due four weeks prior to departure. The total amount will be payable immediately for cruises booked within four weeks of the departure date. Hapag-Lloyd Cruises
shall send the travel documents upon receiving the final payment (four weeks prior to departure at the earliest) and the full passport information for the cruise passengers (manifest data).
Changes of booking
On request, a change of booking can be made up to 210 days prior to departure. For this Hapag-Lloyd Cruises will charge a processing fee of EUR 200 (USD 240, GBP 180; for cruises INS2000 to INS2017: USD 230, GBP 170). A change of booking can only be made within 209 days of the departure date if the passenger cancels the booking in line with the provisions of clause 10 of our Terms and Conditions of Travel and subsequently makes a new booking.
Cancellation fee insurance included
Your cruise price includes cancellation fee insurance from ERV (the travel insurance provider of ERGO) arranged as part of a Hapag-Lloyd Cruises group insurance contract. By booking a cruise, you automatically enter into this contract. Together with the booking form, you will receive an insurance certificate (insurance policy) detailing the terms and conditions of insurance and other information. If you need to make an insurance claim, you are obliged to immediately cancel the cruise with Hapag-Lloyd Cruises and report the claim to ERV. You can find more details in your insurance certificate (insurance policy) or at www.erv.de/en. Please note that an excess applies of 20 % of the refundable loss.
Telephone cancellation advice service
If you fall ill before departure and are unsure as to whether the insurance policy covers the cancellation of your cruise, please call the cancellation advice team at ERV. An independent travel doctor will advise you as to whether you should cancel or wait for the cruise to start, when, if all is well, you might be fit to travel after all.
Phone +49 89 4166-1839 (CET Mon– Fri, 7.00–21.00 hrs;
Sat, 9.00– 16.00 hrs), contact@erv.de
Further travel insurance recommendations
We strongly recommend that you take out global travel insurance to cover health, luggage and personal liability through your travel agency for the entire duration of your cruise. We also recommend that you take out travel curtailment insurance.
Minimum number of participants per cruise
150 persons.
Price dates
All prices for services advertised in this main catalogue as of January 2019. Subject to change (see clauses 8 and 24 of the Terms and Conditions of Travel).
Information on cruise prices
The hints on these pages refer to the here published cruises of Hapag-Lloyd Cruises, the brand name of Hapag-Lloyd Kreuzfahrten GmbH.
Shore activities
The shore activities shown in the cruise programme and marked with * are intended as a list of possibilities. They are not included in the cruise price and can be booked in advance. You will receive a binding survey of the English shore activities approximately three months prior to departure.
Cruise information/travel documents
Approximately three months before the start of your cruise, you will receive travel information about your cruise as well as an overview of the shore activities programme with prices. Your travel documents
will be sent to you about four weeks prior to the start of the cruise, upon receipt of the final payment.
Guaranteed Cabin
When a Guaranteed Cabin of Category 0 is booked, accommodation will be provided in an outside cabin/double occupancy (limited allotment). Cabins will be assigned shortly before the beginning of the cruise. If you book a combination of several cruises in a Guaranteed Cabin we cannot guarantee that you will be accommodated in the same cabin throughout your whole stay. Your cabin number will be sent to you along with the travel documents. Please note that no combination discount is applied to Category 0.
Payment
The cruise price must be paid by means of a direct transfer to Hapag-Lloyd Cruises. Payment of the cruise price to your travel agency will not settle your payment obligation. Upon the conclusion of contract – that is, when you receive the written booking confirmation – a deposit of 20 % of the cruise price per passenger will be payable. The passenger will receive a refund security certificate before paying the deposit (see clause 16 of the Terms and Conditions
of Travel). The rest of the cruise price will be due four weeks prior to departure. The total amount will be payable immediately for cruises booked within four weeks of the departure date. Hapag-Lloyd Cruises
shall send the travel documents upon receiving the final payment (four weeks prior to departure at the earliest) and the full passport information for the cruise passengers (manifest data).
Changes of booking
On request, a change of booking can be made up to 210 days prior to departure. For this Hapag-Lloyd Cruises will charge a processing fee of EUR 200 (USD 240, GBP 180; for cruises INS2000 to INS2017: USD 230, GBP 170). A change of booking can only be made within 209 days of the departure date if the passenger cancels the booking in line with the provisions of clause 10 of our Terms and Conditions of Travel and subsequently makes a new booking.
Cancellation fee insurance included
Your cruise price includes cancellation fee insurance from ERV (the travel insurance provider of ERGO) arranged as part of a Hapag-Lloyd Cruises group insurance contract. By booking a cruise, you automatically enter into this contract. Together with the booking form, you will receive an insurance certificate (insurance policy) detailing the terms and conditions of insurance and other information. If you need to make an insurance claim, you are obliged to immediately cancel the cruise with Hapag-Lloyd Cruises and report the claim to ERV. You can find more details in your insurance certificate (insurance policy) or at www.erv.de/en. Please note that an excess applies of 20 % of the refundable loss.
Telephone cancellation advice service
If you fall ill before departure and are unsure as to whether the insurance policy covers the cancellation of your cruise, please call the cancellation advice team at ERV. An independent travel doctor will advise you as to whether you should cancel or wait for the cruise to start, when, if all is well, you might be fit to travel after all.
Phone +49 89 4166-1839 (CET Mon– Fri, 7.00–21.00 hrs;
Sat, 9.00– 16.00 hrs), contact@erv.de
Further travel insurance recommendations
We strongly recommend that you take out global travel insurance to cover health, luggage and personal liability through your travel agency for the entire duration of your cruise. We also recommend that you take out travel curtailment insurance.
Minimum number of participants per cruise
150 persons.
Price dates
All prices for services advertised in this main catalogue as of January 2019. Subject to change (see clauses 8 and 24 of the Terms and Conditions of Travel).
Information on cruise prices
The hints on these pages refer to the here published cruises of Hapag-Lloyd Cruises, the brand name of Hapag-Lloyd Kreuzfahrten GmbH.
Update 6/16/21 - LLS